Care Partnerships Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee a portfolio of healthcare partners and referral sources to enhance referrals and attract new client visits

• Formulate strategies to expand existing partnerships and establish new referral connections

• Identify high-potential providers, practices, specialties, and healthcare organizations within designated markets

• Utilize referral and account data to prioritize outreach, pinpoint opportunities, and re-engage partners who may be declining or inactive

• Cultivate relationships with physicians, APPs, practice managers, referral coordinators, care managers, social workers, and other healthcare stakeholders

• Conduct proactive outreach via phone, email, virtual meetings, and in-person when appropriate

• Inform partners about Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance

• Act as a reliable point of contact across various levels of strategic accounts

• Assist partners in navigating the Thriveworks referral process and eliminating barriers to patient access

• Encourage the use of referral tools, including the Patient Referral Dashboard

• Recognize recurring partner needs and work collaboratively to enhance the referral experience

• Ensure follow-through on partner commitments, meetings, and growth opportunities

• Investigate healthcare markets to discover new partnership possibilities

• Establish relationships with health systems, physician groups, primary care, OB/GYN, specialty practices, urgent care, and other referral sources

• Prioritize accounts based on referral potential, performance, and strategic importance

• Keep precise account and activity records in Salesforce

• Utilize CRM, dashboards, and referral data to assess performance and prioritize opportunities

• Collaborate with Growth, Marketing, Clinical Operations, Analytics, Patient Access, Billing, and other teams to meet partner needs and facilitate growth

• Attain outcomes including referral growth, new and expanded partnerships, account reactivation, territory expansion, dashboard utilization, Salesforce accuracy, and contributions to Care Partnerships goals

⛳️ Requirements

• 2–5 years of experience in business development, healthcare outreach, sales, account management, provider relations, or a similar field

• Excellent communication, relationship-building, and problem-solving abilities

• Confidence in outbound outreach and establishing new relationships

• Capability to manage multiple accounts and independently prioritize opportunities

• Proficiency in using data and performance metrics to inform decisions

• Experience with CRM systems; Salesforce is strongly preferred

• Strong sense of ownership, organization, and follow-through

• Ability to excel in a fast-paced, growth-focused environment

• Bachelor’s degree in Business, Healthcare, Marketing, Communications, or a related field is preferred

• Must reside in Texas

• Applicants must be legally authorized to work in the United States at the time of hire

• This role is not eligible for employment visa sponsorship, either now or in the future

• Physical demands may include prolonged periods of sitting

• Entering text or data into a computer using a traditional keyboard is required

🏝️ Benefits

• A fantastic team culture

• Healthcare, Dental, Vision, and life insurance benefits

• 401K with a 3% employer match

• Paid time off and holidays

• Additional coverage options, including Short-Term Disability, Long-Term Disability, and Group Accident Insurance

• Opportunities for professional development and advancement