Care Partnerships Associate

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Oversee a portfolio of healthcare partners and referral sources to enhance referrals and attract new client visits.

• Formulate strategies to expand existing partnerships and establish new referral connections.

• Recognize high-potential providers, practices, specialties, and healthcare organizations within designated markets.

• Utilize referral and account data to prioritize outreach, uncover opportunities, and re-engage inactive or declining partners.

• Cultivate relationships with physicians, Advanced Practice Providers (APPs), practice managers, referral coordinators, care managers, social workers, and other stakeholders in healthcare.

• Execute proactive outreach via phone, email, virtual meetings, and in-person interactions when suitable.

• Inform partners about Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance.

• Act as a reliable point of contact across various levels of strategic accounts.

• Assist partners in navigating the Thriveworks referral process and eliminate obstacles to patient access.

• Encourage the use of referral tools, including the Patient Referral Dashboard.

• Identify recurring partner needs and collaborate internally to enhance the referral experience.

• Ensure follow-through on partner commitments, meetings, and growth opportunities.

• Research healthcare markets to uncover new partnership possibilities.

• Establish relationships with health systems, physician groups, primary care, OB/GYN, specialty practices, urgent care, and other referral sources.

• Prioritize accounts based on referral potential, performance, and strategic significance.

• Maintain precise account and activity information in Salesforce.

• Leverage CRM, dashboards, and referral data to assess performance and prioritize opportunities.

• Collaborate with Growth, Marketing, Clinical Operations, Analytics, Patient Access, Billing, and other teams to address partner needs and support growth.

• Success is assessed through new client visits and referral growth, new and expanded partnerships, account reactivation, expansion across providers/offices/departments/locations, outreach and account management, Patient Referral Dashboard adoption, Salesforce accuracy, and contributions to Care Partnerships goals.

⛳️ Requirements

• 2–5 years of experience in business development, healthcare outreach, sales, account management, provider relations, or a similar field.

• Excellent communication, relationship-building, and problem-solving abilities.

• Confidence in outbound outreach and establishing new relationships.

• Capability to manage multiple accounts and independently prioritize opportunities.

• Comfort with utilizing data and performance metrics to inform decisions.

• Experience with CRM systems; Salesforce is strongly preferred.

• Strong sense of ownership, organization, and follow-through.

• Ability to excel in a fast-paced, growth-focused environment.

• Bachelor’s degree in Business, Healthcare, Marketing, Communications, or a related field is preferred.

• Must reside in North Carolina.

• Applicants must be legally authorized to work in the United States at the time of hire.

• This position does not qualify for employment visa sponsorship, either currently or in the future.

• Physical requirements may include prolonged periods of sitting; entering text or data using a traditional keyboard is necessary.

🏝️ Benefits

• Healthcare, Dental, Vision, and life insurance benefits.

• 401K with a 3% employer match.

• Paid time off and paid holidays.

• Additional coverage options, such as Short-Term Disability, Long-Term Disability, and Group Accident Insurance.

• Opportunities for professional development and advancement.

• A supportive team culture.