Care Partnerships Associate

This is a fully remote position, open to applicants in New Mexico, +1 more state.

📋 Description

• Oversee a portfolio of healthcare partners and referral sources to enhance referrals and new client engagements.

• Formulate strategies to expand current partnerships and establish new referral connections.

• Identify high-potential providers, practices, specialties, and healthcare organizations within designated markets.

• Leverage referral and account data to prioritize outreach, pinpoint opportunities, and re-engage with declining or inactive partners.

• Foster relationships with physicians, APPs, practice managers, referral coordinators, care managers, social workers, and other healthcare stakeholders.

• Execute proactive outreach via phone, email, virtual meetings, and in-person interactions when appropriate.

• Inform partners about Thriveworks services, referral pathways, availability, locations, specialties, and accepted insurance.

• Act as a reliable point of contact and cultivate relationships at various levels within strategic accounts.

• Assist partners in navigating the Thriveworks referral process and eliminate barriers to patient access.

• Encourage the adoption of referral tools, such as the Patient Referral Dashboard.

• Recognize recurring partner needs and collaborate internally to enhance the referral experience.

• Ensure strong follow-through on partner commitments, meetings, and growth initiatives.

• Investigate healthcare markets to uncover new partnership opportunities.

• Establish relationships with health systems, physician groups, primary care, OB/GYN, specialty practices, urgent care, and other referral sources.

• Prioritize accounts based on referral potential, performance, and strategic significance.

• Maintain precise account and activity records in Salesforce.

• Utilize CRM, dashboards, and referral data to assess performance and prioritize opportunities.

• Collaborate with Growth, Marketing, Clinical Operations, Analytics, Patient Access, Billing, and other teams to address partner needs and support growth.

• Success is evaluated based on new client visits and referral growth, establishment of new and expanded referral partnerships, reactivation of declining or inactive accounts, expansion across providers, offices, departments, and locations, effective outbound outreach and account management, Patient Referral Dashboard adoption, Salesforce accuracy and follow-through, and contribution to overall Care Partnerships objectives.

⛳️ Requirements

• 2–5 years of experience in business development, healthcare outreach, sales, account management, provider relations, or a similar field.

• Excellent communication, relationship-building, and problem-solving abilities.

• Confidence in outbound outreach and cultivating new relationships.

• Capability to manage multiple accounts and prioritize opportunities independently.

• Comfortable utilizing data and performance metrics to inform decision-making.

• Experience with CRM systems; Salesforce is strongly preferred.

• Strong sense of ownership, organization, and follow-through.

• Ability to thrive in a dynamic, growth-focused environment.

• Bachelor’s degree in Business, Healthcare, Marketing, Communications, or a related field is preferred.

• Must reside in New Mexico or Oklahoma.

• Applicants must be legally authorized to work in the United States at the time of hire.

• This position is not eligible for employment visa sponsorship, either currently or in the future.

🏝️ Benefits

• A fantastic team culture.

• Healthcare, Dental, Vision, and life insurance benefits.

• 401K with a 3% employer match.

• Paid time off and paid holidays.

• Additional coverage options available, including Short-Term Disability, Long-Term Disability, and Group Accident Insurance.

• Opportunities for professional development and advancement.