Care Navigator – Part-Time

This is a fully remote position, open to applicants in Washington.

📋 Description

• Engage actively as a member of the transdisciplinary team.

• Serve as the main point of contact for caregivers, families, support networks, and individuals living with chronic conditions.

• Assist caregivers, families, and individuals with chronic conditions to improve quality of life and ensure home safety.

• Conduct biopsychosocial assessments to determine strengths, objectives, unmet health-related social needs, and safety issues.

• Create tailored, culturally sensitive care plans that align with clients’ values and requirements.

• Provide education specific to diseases and stages utilizing the resource library.

• Refer and connect family caregivers and patients to community-based services and support systems.

• Communicate with primary care physicians and healthcare specialists to maintain continuity of care.

• Offer caregiver education that focuses on burnout, self-care, resilience, skills training, and support groups.

• Monitor and maintain contact frequency in accordance with the program model and policies.

• Attend monthly transdisciplinary meetings to collaborate and coordinate care efforts.

• Document all interactions, including presenting issues, objectives, interventions, and action plans.

• Adhere to company policies, procedures, clinical protocols, and confidentiality standards.

• Represent Nolia Health at community events, health fairs, senior centers, and with healthcare partner organizations.

• Inform stakeholders about Nolia Health’s services and foster relationships to generate referrals and community involvement.

• Deliver virtual telehealth care to patients and families in home environments.

• Provide ongoing case management-type support in collaboration with MDs, Neuropsychologists, Nurse Practitioners, and Social Workers.

⛳️ Requirements

• Ideally, 2 years of experience in a healthcare or community-based environment.

• Preferably 1 year of professional or personal experience understanding the needs and challenges encountered by family caregivers and older adults.

• Strong understanding of cultural humility.

• Ability to communicate and effectively engage with individuals from various cultures, abilities, genders, ethnicities, and races.

• Experience with Electronic Health Records (EHRs) is an advantage.

• Capacity to manage interactions with caregivers and patients that involve heightened emotions.

• Robust general computer skills, including navigating different systems and resources, troubleshooting minor technology issues, and setting up work equipment.

• Attention to detail along with effective time management and multitasking abilities.

• Familiarity with healthcare, mental health, aging and disability services, or Alzheimer’s disease.

• Proficiency in a language other than English is a plus but not mandatory.

🏝️ Benefits

• Access to various training programs, workshops, and resources to enhance skills, knowledge, and expertise.

• Flexible work schedule to accommodate other life responsibilities.

• Remote-first position with scheduling flexibility.

• Inclusive, collaborative work environment that emphasizes teamwork, open communication, and mutual respect.

• Commitment to diversity, equity, and inclusion in the workplace.

• Opportunities for learning, growth, and contribution to healthcare transformation.