Care Navigator – Part-Time

This is a fully remote position, open to applicants in United States.

📋 Description

• Schedule telehealth appointments, assess patients virtually, and document patient interviews, histories, and primary complaints in Ascend’s EMR system.

• Facilitate telehealth consultations by conducting pre-visit chart reviews, planning, checking equipment, orienting patients with technology, and assisting in provider-patient communication and technology-assisted evaluations.

• Prepare patients for examinations and arrange or perform referrals for standard screening tests.

• Support physicians during examinations and clarify treatment procedures and physician instructions to patients.

• Collaborate with the Care Coordinator to ensure patients have provider-directed care plans and follow-up appointments.

• Organize and manage assigned incoming and outgoing calls, chats, and emails.

• Advise and assist new and current members regarding Ascend Medical’s benefits and services.

• Aid patients in understanding and navigating health insurance to optimize available benefits.

• Handle patient phone messages, online inquiries, and follow-up calls, directing them appropriately.

• Contact or utilize secure messaging to gather and convey important information to physicians.

• Conduct business in a service-oriented, attentive, cooperative, sensitive, respectful, and kind manner.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• Graduation from a nationally accredited Medical Assistant program or equivalent healthcare training is required.

• Certified Clinical Medical Assistant (CCMA) certification is preferred.

• A minimum of 2 years of experience as a Medical Assistant in a healthcare environment is required.

• Current CPR certification is required.

• Experience with Athena (athenahealth) EMR is preferred.

• Familiarity with clinical procedures, medical anatomy, physiology, ICD-10 and CPT codes, insurance eligibility, and copay determination.

• Exceptional communication skills using appropriate medical terminology while adhering to legal and ethical professional standards.

• Creative, high-energy, growth-oriented, curious, and highly adaptable mindset.

• Strong critical-thinking and nuanced problem-solving capabilities.

• Teamwork and collaboration skills.

• Ability to communicate regularly with multiple individuals.

• Self-aware problem-solving skills and a passion for transforming primary healthcare.

• Task-oriented, self-motivated, and capable of working remotely without supervision.

• Fluency in spoken and written English; bilingual candidates are preferred.

• Capability to work effectively and efficiently in a fast-paced, high-intensity environment.

🏝️ Benefits

• Medical coverage.

• Dental insurance.

• Vision coverage.

• 401k plan with matching contributions.

• Generous paid time off (PTO).

• Paid parental leave.

• Company holidays.

• Complimentary healthcare with Ascend, including telemedicine options.

• Flexible scheduling and work/life balance.