Care Navigator – Licensed Nurse, Compact License Required

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Establish trustworthy relationships with patients through motivational communication strategies.

• Assess physiological indicators and utilize the information to encourage positive lifestyle and health behavior modifications.

• Partner with patients’ care teams to conduct wellness outreach calls.

• Set patient-focused objectives and create related action plans.

• Appropriately monitor blood pressure, weight, and blood glucose levels.

• Achieve team targets, benchmarks, metrics, and goals for patient engagement programs.

• Promote ongoing patient involvement in remote monitoring initiatives.

• Deliver educational resources and coaching on preventive health and disease management.

• Conduct monthly wellness calls with designated patients.

• Facilitate collaborative wellness calls to establish health objectives set by the care team.

• Oversee patient messaging and notifications.

• Refer patients to their physicians for routine inquiries.

• Adhere to appropriate escalation protocols for urgent care requirements.

• Engage in both synchronous and asynchronous communication with patients through Vivo Care’s Remote Care Platform.

• Actively monitor vital signs to mitigate the risk of emergency care and hospital admissions/readmissions.

⛳️ Requirements

• Valid RN/LPN/LVN license without restrictions in a compact state and Massachusetts.

• Availability to work in the EST time zone between 8:00 AM and 5:00 PM.

• 1–3 years of clinical experience, patient management, or disease management preferred.

• Familiarity with various provider practices and workflows.

• Capability to work independently with minimal supervision.

• Experience with Medicare patients is valuable.

• Proficiency in conducting virtual visits and telephonic care management.

• Clinical experience with adult and geriatric populations.

• Ideally, experience with phone triage.

• Preferred knowledge of remote-patient monitoring (RPM) and/or Chronic Care Management (CCM), Behavioral Health, Care Coordination, or Utilization Management principles.

• Familiarity with remote work technologies.

• Experience in Motivational Interviewing/Health Behavior Change is a plus.

• Health Coach certification is advantageous.

• Proficiency in Spanish is a bonus.

• Interest in pursuing professional leadership development and growth opportunities.

• Enthusiasm for participating in a new clinical program and contributing to processes and best practices.

🏝️ Benefits

• Weekends, holidays, and evenings/nights off.

• Full coverage of employee premiums for health, dental, and vision insurance.

• Up to $3,000 contribution towards an HSA account for each employee.

• Generous paid time off, company holidays, and paid sick time.

• Monthly all-hands meetings and weekly team meetings.

• Team-building activities and happy hours.

• An inclusive, collaborative, and innovative workplace culture.

• Opportunities for professional leadership growth and development.

• Chance to contribute to the organization’s future and the development of clinical programs.