Care Navigator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the initial point of contact for patients and their families reaching out to Sailor Health.

• Assist older adults and caregivers through the intake process.

• Offer patient support, care coordination, and emotional assistance.

• Pair new patients with the appropriate therapist.

• Ensure patients feel assured and understood throughout their healthcare journey.

• Oversee patients at various stages of the intake process.

• Contribute to the development of essential processes and take initiative within a small, dynamic team.

⛳️ Requirements

• Located in Canada.

• Possess empathetic and clear communication abilities.

• Active listening skills and capability to navigate challenging or emotional conversations.

• Highly organized and detail-focused.

• Competent in managing multiple patients at different stages.

• Comfortable with learning Google Workspace, EHR platforms like Healthie, and CRMs such as HubSpot.

• Quick learner of new software.

• Interest in mental health and improving healthcare access.

• Experience in healthcare, customer service, or administrative support is appreciated but not mandatory.

• Willing to work during Eastern Time Zone hours.

• Availability for one of the specified shifts: Monday–Friday, Wednesday–Sunday, or Saturday–Wednesday, during 11 a.m.–8 p.m. or 12 p.m.–9 p.m. ET.

🏝️ Benefits

• Flexibility for remote work.

• Opportunities for growth and ownership.

• Chance to be part of a mission-driven, collaborative remote-first team.

• Fulfilling work that supports older adults and their families.