Care Navigator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the initial point of contact for patients and their families reaching out to Sailor Health.

• Assist older adults and caregivers throughout the intake process.

• Offer patient support, care coordination, and emotional assistance.

• Aid patients in navigating entry into care by connecting them with the appropriate therapist.

• Ensure that patients feel supported, understood, and confident during the entire process.

• Contribute to enhancing access to mental health care for older adults.

⛳️ Requirements

• Must reside in Canada.

• Possess strong empathy and effective communication skills.

• Demonstrate active listening abilities and manage challenging or emotional conversations.

• Highly organized and detail-oriented.

• Capable of managing multiple patients at various stages of care.

• Comfortable with learning Google Workspace, EHR platforms like Healthie, and CRMs such as HubSpot.

• Quick to adapt to new software.

• Interest in mental health and improving healthcare access.

• Experience in healthcare, customer service, or administrative support is preferred but not mandatory.

• Willingness to work hours aligned with the Eastern Time Zone.

• Availability to work one of the specified shifts: Monday–Friday, Wednesday–Sunday, or Saturday–Wednesday, from 9 a.m.–6 p.m. ET or 12 p.m.–9 p.m. ET.

🏝️ Benefits

• Flexibility for remote work.

• A remote-first team environment.

• Opportunities for growth and ownership.

• Chance to take initiative and influence key processes.

• Collaborative team atmosphere.