Care Navigator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the initial point of contact for patients or their families reaching out to Sailor Health.

• Assist older adults and caregivers in navigating the intake process.

• Deliver warm, clear, and professional support to patients.

• Oversee care coordination throughout the intake experience.

• Aid patients in finding the appropriate therapist.

• Offer emotional support and reassurance during the transition into care.

• Manage patients at various stages of the process.

• Help older adults and their families feel understood and supported.

⛳️ Requirements

• Strong empathy and excellent communication skills.

• Proficient in active listening and making people feel comfortable during challenging or emotional discussions.

• Highly organized with a keen attention to detail.

• Capability to manage multiple patients at different stages of the intake process.

• Comfortable with learning Google Workspace, EHR platforms like Healthie, and CRMs such as HubSpot.

• Quick to learn new software applications.

• Interest in mental health and improving healthcare access.

• Experience in healthcare, customer service, or administrative support is valued but not mandatory.

• Must reside in Canada.

• Ability to work during Eastern Time Zone hours.

• Availability for one of the specified shifts: Monday–Friday, Wednesday–Sunday, or Saturday–Wednesday, from either 9 a.m.–6 p.m. ET or 12 p.m.–9 p.m. ET.

🏝️ Benefits

• Remote-first team culture.

• Flexible options for remote work.

• Opportunities for growth and ownership.

• Chance to influence key processes.

• Collaborative team atmosphere.

• Mission-driven role focused on enhancing mental health care access for older adults.