Care Navigator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the initial point of contact for patients or their families reaching out to Sailor Health.

• Assist older adults and caregivers throughout the intake process.

• Offer patient support, care coordination, and emotional assistance.

• Aid patients in finding the appropriate therapist.

• Ensure patients feel supported, confident, and understood as they begin their care journey.

• Oversee patients at various stages of the process.

• Take initiative and contribute to the development of essential processes within a dynamic, small team.

⛳️ Requirements

• Must be based in Canada.

• An empathetic and articulate communicator.

• Proficient in active listening and capable of managing challenging or emotional discussions.

• Highly organized with a keen attention to detail.

• Ability to handle multiple patients at various stages of their care.

• Comfortable learning Google Workspace, EHR systems like Healthie, and CRMs such as HubSpot.

• Quick to learn new software applications.

• Genuine interest in mental health and access to healthcare.

• Experience in healthcare, customer service, or administrative roles is beneficial but not mandatory.

• Willingness to work during Eastern Time Zone hours.

• Availability for one of the designated shifts: either 9a–6p ET or 12p–9p ET.

🏝️ Benefits

• Flexibility to work remotely.

• Opportunities for growth and ownership.

• Purpose-driven work that enhances access to mental health care for older adults.

• A collaborative, remote-first team environment.