Care Navigator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee essential components of personalized patient care plans, incorporating both clinical and administrative support.

• Conduct virtual patient triage.

• Schedule telehealth appointments and document patient interviews, histories, and primary complaints in Ascend’s EMR system.

• Facilitate telehealth consultations by performing pre-visit chart reviews, conducting equipment checks, providing patient technology orientation, communicating between providers and patients, and participating in assessments.

• Prepare patients for examinations and arrange or conduct referrals for routine screening tests.

• Assist physicians during examinations and clarify treatment procedures and physician instructions to patients.

• Collaborate with the Care Coordinator to ensure patients have care plans defined by providers and follow-up appointments.

• Organize and handle incoming and outgoing calls, chats, and emails.

• Counsel and inform members about Ascend Medical’s benefits and services.

• Aid patients in understanding and navigating their health insurance benefits.

• Manage patient phone messages, online inquiries, and follow-up calls; direct information to the appropriate team members.

• Contact or utilize secure messaging to obtain and communicate relevant information to physicians.

• Conduct professional interactions in a service-oriented, attentive, cooperative, sensitive, respectful, and kind manner.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• Graduation from a nationally accredited Medical Assistant program or equivalent healthcare training (e.g., foreign-trained physician, paramedic, etc.) is required.

• Certification as a Clinical Medical Assistant (CCMA) is preferred.

• A minimum of 2 years of experience as a Medical Assistant in a healthcare environment is required.

• Current CPR certification is essential.

• Familiarity with Athena (athenahealth) EMR is preferred.

• Understanding of clinical procedures, medical anatomy, physiology, ICD-10 and CPT codes, insurance eligibility, and copay determination is necessary.

• Exceptional communication skills using appropriate medical terminology while adhering to legal and ethical professional standards.

• Creative problem-solving skills to leverage Ascend's strengths.

• High energy, growth-oriented, and eager to learn more.

• Highly adaptable to changing situations.

• Critical thinker who can discern subtle nuances and interpret underlying meanings.

• Team-oriented; collaboration and feedback are encouraged.

• Must enjoy frequent interactions with diverse individuals.

• Self-aware problem solver passionate about transforming primary healthcare.

• Must be task-driven, self-motivated, and capable of working remotely without supervision.

• Proficient in both spoken and written English.

• Bilingual skills are preferred.

• Current CPR certification is a requirement.

🏝️ Benefits

• Medical coverage

• Dental insurance

• Vision benefits

• 401k plan with matching contributions

• Generous paid time off (PTO)

• Paid parental leave

• Company-observed holidays

• Complimentary healthcare services with Ascend, including telemedicine options

• Flexible scheduling and a focus on work/life balance