Care Manager, Telephonic Nurse

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Provide telephonic, patient-focused care within a structured call-center setting throughout the duration of the shift.

• Assist in the Patient Management Program for members who have specialized and complex health conditions.

• Carry out thorough telephonic assessments and evaluations of members.

• Offer education on medication, including administration techniques, potential side effects, and support for adherence.

• Create and execute personalized care plans.

• Track patient progress through continuous assessments and follow-up communications.

• Collaborate according to established protocols and utilize advanced telecommunication systems.

• Complete scheduled inbound and outbound tasks.

• Adhere to a set schedule that includes weekdays, late-night shifts on Fridays, Saturdays, holidays, and potential overtime obligations.

⛳️ Requirements

• Must be a Registered Nurse with a Bachelor of Science in Nursing (BSN).

• Experience in care management is required.

• Proven experience in delivering patient education for adult care.

• Familiarity with auto dialer systems is preferred.

• Bilingual proficiency in English and Spanish is a preferred qualification.

• Capability to work independently in a structured, telephone-based environment.

• Comfort with extended telephonic interactions is necessary.

• Must have internet service with a minimum download speed of 25 Mbps and an upload speed of 10 Mbps.

• A dedicated workspace free from ongoing interruptions is essential to safeguard member PHI/HIPAA information.

• Ability to fulfill the designated 40-hour schedule, including late-night Friday and Saturday shifts, holiday rotations, and necessary overtime as required.

🏝️ Benefits

• Bonus incentive plan based on both company and individual performance.

• Comprehensive medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Occasional travel to Humana offices for training or meetings.

• A supportive, professional, and mission-driven work environment.