Care Management Support Coordinator II – Home Adaptations

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Conduct outreach to members via phone to assist with care plan next steps, community or health plan resources, scheduling inquiries, and ongoing education.

• Handle incoming calls and arrange services.

• Assist members in accessing health plan and community resources.

• Act as the primary support for member and provider questions, requests, and concerns.

• Clarify care plan procedures and protocols.

• Facilitate member onboarding and manage administrative tasks, including sending welcome letters, correspondence, and educational materials.

• Document and oversee non-clinical member records.

• Provide member records to providers as necessary.

• Make referrals to address Social Determinants of Health needs.

• Perform other assigned responsibilities while adhering to policies and standards.

⛳️ Requirements

• High School diploma or GED equivalent.

• 1–2 years of relevant experience.

• Familiarity with existing benefits and local resources.

• Capability to conduct outreach via phone.

• Proficiency in answering inbound calls and scheduling services.

• Ability to document and maintain non-clinical member records in compliance with state and regulatory standards.

• Understanding of care plan procedures and protocols.

• Knowledge of health plan and community resources.

• Competence in making referrals to address Social Determinants of Health needs.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K savings plan.

• Stock purchase options.

• Tuition reimbursement program.

• Paid time off along with holidays.

• Flexible work arrangements including remote, hybrid, field, or office schedules.

• Additional incentives may be included in total compensation.

• Equal opportunity employer dedicated to fostering diversity.