Care Management Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with healthcare providers and other stakeholders to facilitate member care and treatment requirements.

• Provide outstanding customer service in a dynamic, fast-paced setting.

• Recognize referral opportunities for additional products, services, and programs.

• Operate independently while collaborating effectively with a remote team.

• Coordinate care efforts for both members and providers.

• Assist with needs related to treatment.

• Spot opportunities to connect members to further programs and services.

• Work Monday through Friday, from 10:00 AM to 7:00 PM CST, with hours adaptable based on business requirements.

• Commit to approximately 40 hours per week.

⛳️ Requirements

• Must reside within 45 minutes of 7034 Alamo Down’s Pkwy, San Antonio, TX.

• At least 1 year of customer service experience in a healthcare or medical environment.

• High School Diploma or GED is mandatory.

• Capability to work independently in a remote setting.

• Must secure a direct/hardwired internet connection to a modem/router located within 7 feet of the computer.

• Minimum internet speed requirement of 25 Mbps for downloads and 3 Mbps for uploads.

• WiFi and satellite internet connections are not allowed.

• A quiet, secure, and private designated home workspace that complies with CVS Health and HIPAA standards.

• Must work within the state and city of current residence.

• Must furnish workspace furniture, such as a desk or standing desk.

• Comfortable with setting up and utilizing multiple monitors and navigating several applications simultaneously.

• Proficient in communication via email, calendar invites, Teams messaging, and virtual meetings.

• Familiarity with Microsoft Office 365 applications or equivalent Google Workspace applications.

• Capability to log into secure systems such as VPN and EHR portals.

• Skill in managing strong passwords and identifying suspicious emails or links.

• Ability to independently resolve common technical issues.

• Willingness to acquire new skills as the workplace evolves.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to the base pay range.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources that support physical, emotional, and financial well-being.

• Company-provided equipment (keyboard, monitor, computer, headset, etc.).