Care Management Associate

This is a fully remote position, open to applicants in Texas.

📋 Description

• Engage with healthcare providers and other stakeholders to facilitate member care and treatment requirements.

• Provide exceptional customer service in a dynamic healthcare setting.

• Recognize referral possibilities for additional products, services, and programs.

• Operate independently while collaborating effectively with a remote team.

• Coordinate care and assist both members and providers with treatment-related inquiries.

• Discover opportunities to connect members with supplementary programs and services.

⛳️ Requirements

• Must reside within 45 minutes of 7034 Alamo Down’s Pkwy, San Antonio, Texas.

• At least 1 year of customer service experience within a healthcare or medical environment.

• High School Diploma or GED is mandatory.

• Capability to work autonomously in a remote setting.

• Availability to work Monday-Friday, 10:00 AM-7:00 PM CST; hours may vary based on business demands.

• Reliable direct/hardwired internet connection to a modem/router within 7 feet of the computer.

• Minimum internet speed of 25 Mbps download and 3 Mbps upload is required.

• WiFi and satellite internet connections are not acceptable.

• A quiet, secure, private, designated home workspace that complies with CVS Health and HIPAA regulations.

• Must work from the state and city of current residence.

• Personal workspace furniture must be provided by the candidate.

• Proficiency in using multiple monitors and navigating various applications simultaneously.

• Ability to utilize email, calendar invites, Teams messaging, and virtual meetings effectively.

• Experience with Microsoft Office 365 applications or comparable Google Workspace tools.

• Capability to access secure systems such as VPN and EHR portals, while adhering to computer and password security protocols.

• Ability to independently troubleshoot common technical issues.

• Willingness to learn new skills as the workplace evolves.

• Strong attendance reliability and a solid work ethic.

• Exceptional customer service and communication abilities.

• Advanced computer skills, including proficient typing abilities.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• Company-provided equipment (keyboard, monitor, computer, headset, etc.).

• Eligibility for CVS Health bonus, commission, or short-term incentive programs.