Care Coordinator II

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Assist in care management activities along with assigned member teams

• Ensure that services are provided by healthcare providers and partners

• Conduct member outreach via telephone and home visits

• Record care/service plans and associated activities

• Engage in discussions about care plans, next steps, resources, questions, concerns, and education with members

• Coordinate care activities with healthcare and community providers, partners, members, and caregivers

• Address member and provider inquiries, requests, and concerns

• Communicate with care managers, practitioners, and others to facilitate member services and ensure continuity of care

• Assist with service assessments and screenings, documenting member care needs

• Maintain and distribute member records as necessary

• Recognize needs and make referrals to Care Managers, community-based organizations, and Disease Managers

• Provide education regarding available benefits and resources

• Carry out other assigned duties and adhere to policies and standards

⛳️ Requirements

• High School diploma or GED

• 1–2 years of relevant experience

• Capability to conduct member outreach through phone calls and home visits

• Ability to coordinate care with healthcare and community providers, partners, members, and caregivers

• Proficiency in documenting and maintaining member records following state and regulatory standards

• Compliance with contractual requirements, regulatory guidelines, and standards

• Previous experience in assessments and/or call center work is preferred

• Availability to work Monday–Friday, from 8 am to 5 pm Central

🏝️ Benefits

• Health insurance

• 401K plan

• Stock purchase plan

• Tuition reimbursement

• Paid time off

• Paid holidays

• Flexible options for remote, hybrid, field, or office work schedules

• Competitive compensation