Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct monthly CCM phone calls with the designated practice.

• Make 30–50 outbound calls daily.

• Complete necessary patient interactions to achieve CCM service objectives.

• Educate patients about chronic conditions and their care plans.

• Coordinate care with provider offices, pharmacies, and community resources.

• Identify gaps in care and social determinants affecting health.

• Create and update individualized care plans in the EMR.

• Accurately document all patient interactions.

• Maintain HIPAA compliance and uphold patient confidentiality.

• Work a fixed schedule from Monday to Saturday, 9:30 AM–6:00 PM in the supported time zone.

• Spend 7–8 hours daily on the phone.

• Meet monitored productivity and quality standards.

⛳️ Requirements

• Minimum of 1-3 years of experience as a CMA/RMA or LPN.

• Active certification or multistate license for LPNs.

• Excellent verbal and written communication skills in English.

• Comfortable being on the phone for the majority of the day.

• Experience with EMR/EHR systems.

• Organized, dependable, and capable of working independently in a remote environment.

• A private, quiet home office free from interruptions.

• Reliable high-speed internet connection (100 Mbps or above).

• A second monitor is required.

• Experience with geriatric patients is preferred.

• Experience in care coordination or case management is preferred.

• Strong verbal and written communication skills in Spanish are preferred.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off and paid holidays.

• Fully remote work environment.

• Supportive team culture with opportunities for professional growth.

• Career advancement as TimeDoc Health continues to expand.

• Meaningful work focused on keeping patients healthy and out of the hospital.

• Company laptop and necessary software provided.