Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct monthly phone calls for Chronic Care Management with the designated practice.

• Make 30 to 50 outbound calls each day.

• Complete necessary patient interactions to achieve CCM service objectives.

• Provide education to patients regarding chronic conditions and their care plans.

• Coordinate care with provider offices, pharmacies, and community resources.

• Identify care gaps and social determinants affecting health.

• Develop and update personalized care plans within the EMR.

• Accurately record all patient interactions.

• Ensure HIPAA compliance and maintain patient confidentiality.

• Adhere to a fixed schedule from Monday to Saturday, 9:30 AM to 6:00 PM in the designated time zone.

• Spend 7 to 8 hours each day on calls while achieving monitored productivity and quality targets.

⛳️ Requirements

• A minimum of 1-3 years of experience as a CMA/RMA or LPN.

• Active certification or multistate license for LPNs.

• Excellent verbal and written communication skills in English.

• Comfortable spending most of the day on the phone.

• Experience with EMR/EHR systems.

• Organized, dependable, and capable of working independently in a remote environment.

• Preferred experience with geriatric patients.

• Care coordination or case management experience is preferred.

• Preferred strong verbal and written communication skills in Spanish.

• A private, quiet home office free from interruptions.

• Reliable high-speed internet (100 Mbps or higher) is required.

• A second monitor is mandatory.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off and paid holidays.

• Fully remote work environment.

• Supportive team culture with opportunities for growth.

• Career advancement as TimeDoc Health continues to grow.

• Meaningful work aimed at keeping patients healthy and preventing hospitalizations.

• Company laptop and necessary software will be provided.