Care Coordinator

This is a fully remote position, open to applicants in Florida.

📋 Description

• Conduct structured intake sessions with new patients to gather information pertinent to the bio-psycho-social evaluation process.

• Collect and document demographic details, presenting issues, psychosocial history, family and social background, educational and occupational details, previous behavioral health treatment, current medications, and general health history.

• Accurately record the information obtained in the electronic medical record (EMR) to assist licensed providers in completing clinical evaluations.

• Collaborate with licensed clinicians to facilitate the intake and evaluation process.

• Ensure that relevant patient history and intake details are accessible for provider review.

• Relay important information gathered during intake to the appropriate clinical staff.

• Schedule and coordinate initial evaluation appointments with the relevant providers.

• Confirm that all necessary intake forms, questionnaires, and consent documents are completed prior to evaluation appointments.

• Verify patient demographic and insurance information.

• Upload, organize, and maintain patient documentation within the EMR system.

• Ensure timely completion of intake records.

• Provide a welcoming and supportive atmosphere for patients entering care.

• Address basic inquiries regarding services, scheduling, and intake procedures.

• Escalate urgent concerns or clinical issues to licensed providers or clinical leadership.

• Comply with HIPAA regulations and maintain patient confidentiality while adhering to organizational policies.

⛳️ Requirements

• A Bachelor’s degree is required, preferably in psychology, social work, human services, healthcare administration, public health, or a related field.

• This is an entry-level position; prior experience in healthcare, behavioral health, social services, or customer service is preferred.

• Experience with patient intake, scheduling, or care coordination is advantageous.

• Strong interpersonal and communication abilities are essential.

• Capacity to build rapport with patients from various backgrounds.

• Excellent active listening and interviewing skills.

• Ability to gather sensitive information in a professional and empathetic manner.

• Strong attention to detail and accuracy in documentation is crucial.

• Ability to perform effectively in a fast-paced clinical environment.

• Basic computer skills and the ability to learn electronic medical record systems are necessary.

• Ability to uphold patient confidentiality and adhere to HIPAA regulations.

• Capacity to maintain professional boundaries and understand the scope of the role.

• Ability to sit or stand for extended periods and utilize standard office equipment.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and advancement.

• Supportive work environment that values teamwork and collaboration.