Care Concierge Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Provide compassionate and tailored service to assist each member in their individual therapy journey.

• Support members in understanding their options, overcoming barriers, and advocating for essential care modifications and services.

• Oversee new and existing therapy cases.

• Ensure precise documentation and coordination with healthcare providers, pharmacies, and internal teams.

• Track therapy progress and prioritize the needs of members.

• Manage both incoming and outgoing communications and casework.

• Address inquiries swiftly and accurately, utilizing critical thinking to tackle complex issues.

• Anticipate potential challenges and adapt to the evolving needs of members.

• Maintain clear and proactive communication with members, providers, and internal teams.

• Cultivate strong relationships and guarantee satisfaction through professional and empathetic interactions.

⛳️ Requirements

• Minimum of 3 years of experience in the healthcare sector, emphasizing care coordination, member advocacy, or similar roles.

• 3 or more years of experience in customer service, with a preference for case management within healthcare.

• Experience in a call center environment is advantageous.

• Proven ability to thrive in a high-volume, fast-paced, and dynamic team setting.

• Strong problem-solving abilities, adaptability to changing work conditions, and proficiency in multitasking.

• Exceptional communication skills.

• Keen attention to detail.

• High school diploma or GED required.

• Availability to work full-time during the hours of 11:00 AM–8:00 PM ET or 9:00 AM–5:30 PM ET.

• Commitment to attend 3 weeks of training: 2 weeks virtually and 1 week in person in Hayward, CA.

• Willingness to travel onsite for training and collaboration in Hayward, CA.

• Bilingual proficiency is a plus.

• Demonstrated strong work ethic, organizational skills, focus, proactivity, responsibility, and reliability.

🏝️ Benefits

• Health Benefits.

• Paid Time Off (PTO).

• 401K employer match.

• Required training provided at VIVIO Health’s expense.

• Opportunity to work for a growing and innovative organization.

• Dynamic and collaborative work atmosphere.

• The chance to make a meaningful impact with a Public Benefit Corporation.