Care Concierge Coordinator

This is a fully remote position, open to applicants in California.

📋 Description

• Provide compassionate, individualized support throughout each member’s therapy journey.

• Assist members in understanding their options, overcoming obstacles, and advocating for essential care modifications and services.

• Oversee both new and ongoing therapy cases effectively.

• Keep precise records and coordinate with healthcare providers, pharmacies, and internal teams.

• Track therapy progress while prioritizing the needs of members.

• Manage both incoming and outgoing communications as well as casework.

• Address inquiries swiftly and accurately, employing critical thinking to resolve complex issues.

• Anticipate potential challenges and adjust to the evolving needs of members.

• Ensure clear, proactive communication with members, providers, and internal teams.

• Build strong relationships and guarantee satisfaction through professional and empathetic interactions.

⛳️ Requirements

• A minimum of 3 years of experience in the healthcare sector, with a focus on care coordination, member advocacy, or similar positions.

• At least 3 years of customer service experience, preferably with case management in healthcare.

• Demonstrated ability to thrive in a high-volume, fast-paced, and adaptable team environment.

• Strong problem-solving skills and the ability to adjust positively to changing work conditions while multitasking.

• A genuine passion for enhancing healthcare and assisting individuals, with proven success in a comparable role.

• Excellent communication skills, with the ability to quickly learn and articulate the benefits of the VIVIO Health program.

• Dependable and responsible, with a commitment to taking ownership of tasks and continuously improving performance.

• Exceptional attention to detail.

• High school diploma or GED required.

• Availability for full-time work between 11:00 AM–8:00 PM ET or 9:00 AM–5:30 PM ET.

• Must be able to consistently attend 3 weeks of training: 2 weeks virtually and 1 week in person in Hayward, CA.

• Willingness to travel onsite for training and collaboration in Hayward, CA.

• Bilingual candidates are a plus.

• This is a remote position with limited travel requirements for training, meetings, and collaboration.

🏝️ Benefits

• Health Benefits.

• Paid Time Off (PTO).

• 401K employer match.

• Opportunity to work for a growing and innovative company.

• Dynamic and collaborative work environment.

• The chance to make a real impact with a Public Benefit Corporation.

• VIVIO covers the costs for the third week of on-site training in Hayward, California.