Care Center Representative

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to both emergency and non-emergency calls, adhering to established protocols to assess priorities and dispatch appropriate responses.

• Deliver empathetic customer support utilizing both scripted and unscripted communication.

• Monitor a significant volume of medical alerts and alarms.

• Accurately document call details, dispatches, and messages in a real-time database.

• Engage with members using empathy, respect, and patience.

• Verify and update customer information within the system.

• Diagnose alarm system issues and report them for prompt maintenance.

• Inquire about and suggest preventative healthcare services.

• Control access to highly sensitive materials while ensuring strict confidentiality.

• Simultaneously converse and type while navigating through various screens and systems.

• Complete training for new hires and successfully pass all required compliance tests.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• 0–1 year of customer service experience is preferred, particularly in contact centers or healthcare environments.

• Outstanding customer service and interpersonal abilities.

• Excellent oral and written communication skills.

• Capacity to maintain composure and empathy in high-pressure situations.

• Self-driven with the capability to work both independently and collaboratively.

• Competent typing skills (minimum of 35 WPM).

• Familiarity with customer service software and CRM systems is preferred.

• Ability to efficiently switch between multiple screens and systems.

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

• Availability to work weekends, overtime, and flexible hours as required.

• Minimum internet speeds of 50Mbps download and 25Mbps upload are necessary.

• Ability to sit and work at a computer with a headset for extended periods.

• Capable of lifting up to 10 pounds and reaching or bending to retrieve items from cabinets and shelves.

• Ability to speak, hear, and see throughout the designated workday.

• Engage in repetitive keystroke/data entry throughout the assigned workday.

• Minimal ambulation required.

• Capacity to handle a high volume of calls, averaging 100+ calls per day.

• Must reside in one of the eligible states specified in the job posting.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts on retail, hotels, food, restaurants, car rentals, and much more!