Care Center Representative – 3rd Shift

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to both emergency and non-emergency calls that come in.

• Adhere to established protocols to assess priorities and initiate appropriate responses.

• Offer empathetic customer support using both scripted and unscripted communication.

• Monitor a substantial volume of medical alerts and alarms.

• Document call details, dispatch actions, and messages in real-time within a database.

• Communicate with patience, respect, and empathy.

• Verify and update customer information as needed.

• Troubleshoot alarm systems and report any issues encountered.

• Inquire about and suggest preventative healthcare services.

• Manage access to sensitive materials while ensuring strict confidentiality.

• Engage in simultaneous conversation and typing while navigating various screens and systems.

• Complete training for new hires along with necessary compliance testing.

• Perform additional duties as assigned.

⛳️ Requirements

• A High School Diploma or GED is required.

• 0–1 year of experience in customer service, ideally in a contact center or healthcare environment.

• Outstanding customer service and interpersonal skills.

• Strong oral and written communication skills.

• Capability to maintain composure and empathy in high-pressure scenarios.

• Self-driven with an ability to work both independently and as part of a team.

• Proficient typing skills at a minimum speed of 35 WPM.

• Familiarity with customer service software and CRM systems is preferred.

• Ability to efficiently switch between multiple screens and systems.

• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.

• Willingness to work weekends, overtime, and flexible hours as required.

• Minimum internet speeds of 50Mbps for download and 25Mbps for upload are necessary.

• Capability to sit and operate a computer with a headset for extended periods.

• Ability to lift up to 10 pounds and reach or bend to retrieve items.

• Must be able to speak, hear, and see adequately for the duration of the workday.

• Engage in repetitive keystroke/data entry throughout the assigned workday.

• Ability to handle a high volume of calls, potentially exceeding 100 calls per day.

• Must reside in one of the eligible states specified in the posting.

🏝️ Benefits

• Medical, Dental, and Vision insurance provided.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance available for Employee, Spouse, and Child.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax benefits for commuting and parking.

• 401(k) Retirement Savings Plan with a Company Match.

• Paid Time Off (PTO).

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement opportunities.

• Employee Discounts available (including retail, hotel, food, restaurants, car rentals, and much more!).