Care Center Representative – 2ND SHIFT ONLY

This is a fully remote position, open to applicants in Alabama, +29 more states.

📋 Description

• Respond to incoming emergency and non-emergency calls, adhering to established protocols to assess priorities and dispatch appropriate responses.

• Deliver compassionate customer support utilizing both scripted and unscripted responses.

• Monitor a significant volume of medical alerts and alarms.

• Document call details, dispatch actions, and messages into a database in real time.

• Communicate with empathy, respect, and patience with members.

• Confirm and update customer information within the system.

• Troubleshoot alarm systems and report issues for prompt maintenance.

• Inquire about and suggest preventative healthcare services.

• Manage access to sensitive materials while upholding strict confidentiality standards.

• Engage in simultaneous conversation and typing while navigating multiple screens and systems.

• Complete new hire training alongside necessary compliance testing.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• 0–1 year of customer service experience, ideally in a contact center or healthcare environment.

• Outstanding customer service and interpersonal abilities.

• Strong oral and written communication skills.

• Capability to maintain composure and empathy in high-pressure scenarios.

• Self-driven attitude with the capacity to work both independently and as part of a team.

• Proficient typing skills (minimum of 35 WPM).

• Familiarity with customer service software and CRM systems is preferred.

• Ability to efficiently navigate between multiple screens and systems.

• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

• Willingness to work weekends, overtime, and flexible hours as necessary.

• Minimum internet speeds of 50Mbps download and 25Mbps upload are required.

• Capable of sitting and working at a computer with a headset for extended periods.

• Able to lift up to 10 pounds and reach/bend to access items in cabinets and shelves.

• Ability to speak, hear, and see for the duration of the assigned work day.

• Engage in repetitive keystroke/data entry throughout the assigned work day.

• Ability to handle a high volume of calls, potentially exceeding 100 calls per day.

• Must reside in Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax benefits for Commuter and Parking expenses.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts on retail, hotels, food, restaurants, car rentals, and much more!