Care Advocate I

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact and a trusted supporter for patients navigating cancer screening, abnormal results, heightened cancer risk, ongoing treatment, and survivorship.

• Establish meaningful relationships with patients through compassionate communication, tailored guidance, and proactive involvement.

• Assist patients in overcoming obstacles to care, making informed decisions, and adhering to recommended care plans.

• Identify high-quality providers and facilities, manage referrals, schedule appointments, and ensure follow-ups.

• Monitor patient progress, address barriers or delays, and guarantee timely follow-through on care needs.

• Collaborate with clinical teams and external providers to coordinate care, share updates, and escalate concerns as necessary.

• Confirm insurance eligibility, benefits, and coverage, while explaining options and possible costs.

• Coordinate prior authorizations, referrals, and financial assistance.

• Oversee a portfolio of patients and care coordination tasks.

• Keep accurate patient records, documentation, and task tracking, ensuring privacy and confidentiality throughout.

• Utilize technology and digital tools to streamline workflows and enhance the patient experience.

• Adapt to evolving processes, tools, and business priorities while identifying opportunities for continuous improvement.

⛳️ Requirements

• Experience in a patient-facing healthcare role, including knowledge of referrals, provider networks, insurance benefits, and medical terminology.

• Outstanding communication and interpersonal abilities.

• Strong organizational skills and keen attention to detail.

• Excellent problem-solving skills and resourcefulness.

• Tech-savvy and adaptable to new technologies.

• Proactive and results-driven mindset.

• Experience assisting patients with complex medical needs, including cancer care, chronic conditions, or longitudinal care management (preferred).

• Familiarity with motivational interviewing, health coaching, or behavior change techniques (preferred).

• Experience in health tech, digital health, or a startup environment (preferred).

• Bilingual in English and Spanish (preferred).

• Must be fluent in Spanish and capable of conducting conversations effortlessly in Spanish (required qualification for application).

🏝️ Benefits

• Comprehensive medical, dental, vision, life, and disability benefits.

• 401k match.

• Monthly phone and wifi stipend.

• Annual ergonomic stipend.

• Generous vacation policy.

• Paid holidays.

• Company-wide recharge days.

• Equal paid parental leave for both birthing and non-birthing parents.

• Free cancer screening and prevention resources for employees and their adult dependents.

• Competitive salary.

• Potential eligibility for equity and additional benefits.