Cardiothoracic Transplant Account Manager

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Propel the adoption and expansion of CareDx’s transplant diagnostics portfolio and ecosystem.

• Concentrate on heart and lung initiatives within transplant centers.

• Collaborate with Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons to formulate and implement account-specific growth strategies.

• Create customized solutions that address account requirements, goals, and challenges.

• Recognize upsell and cross-sell opportunities within current accounts.

• Design and execute strategic account plans to enhance growth, adoption, market share, CareDx presence, and sales objectives.

• Maintain comprehensive product knowledge about therapeutic areas, scientific principles, testing platforms, mechanisms, processes, and supporting clinical studies.

• Cultivate relationships with customer stakeholders and influencers, gather feedback, resolve issues, manage expectations, and ensure customer satisfaction.

• Forecast and oversee the sales pipeline and growth strategies.

• Generate performance reports for regional leadership, highlighting strategy effectiveness, ROI, and key performance indicators.

• Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams on customer solutions.

• Report directly to the Regional Director.

⛳️ Requirements

• Bachelor’s degree is mandatory; an advanced degree (e.g., MBA) is preferred.

• At least 10 years of sales or strategic account management experience in the healthcare sector.

• Experience selling to hospitals, hospital/health systems, and/or enterprise-level accounts, navigating various levels of stakeholders and departments.

• Proven track record of developing effective account strategies that optimize business outcomes in a complex organizational structure.

• Excellent written and verbal communication skills along with strong organizational abilities.

• Must be prepared to travel up to 75%, including frequent day trips, overnight travel, and some weekend conferences.

• Willingness to be in the field and customer-facing at least 4 days per week.

• Proficient in Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools such as PowerBI.

• Clinical or sales experience in Transplant, Cardiology, Respiratory, Pulmonology, Molecular Diagnostics, and Laboratory settings.

• Strong clinical knowledge of transplantation is highly preferred.

🏝️ Benefits

• Competitive base salary along with incentive compensation.

• Health and welfare benefits, including a gym reimbursement program.

• 401(k) savings plan with matching contributions.

• Employee Stock Purchase Plan.

• Pre-tax commuter benefits.

• Up to 30 days of paid leave annually for full-time employees who donate an organ or bone marrow.

• Additional discretionary bonuses/incentives and restricted stock units may be available.