Car Rental Customer Service – Reservations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to customer inquiries promptly and professionally through email, phone, and Checkit.

• Provide clear and informative details regarding the client's car rental services.

• Assist customers with rental quotes, availability, and general inquiries.

• Guide customers through the booking process and convert inquiries into confirmed rentals.

• Recommend relevant additional rental products and services tailored to customer needs.

• Monitor and address after-hours customer inquiries, ensuring urgent matters are handled swiftly.

• Ensure that non-urgent inquiries are followed up by the onshore team as needed.

• Utilize Rental Car Manager and Checkit to manage inquiries, update information, and maintain precise booking and customer records.

• Follow up on open quotes and customer inquiries to avoid lost bookings.

• Collaborate with the onshore team to escalate inquiries or issues, ensuring smooth transitions.

• Propose improvements to processes.

• Contribute to team efforts and perform related duties as assigned.

• Potentially offer additional administrative and customer support across the client's other automotive businesses.

⛳️ Requirements

• Prior experience in customer service, sales support, reservations, bookings, or a similar customer-facing role.

• Exceptional verbal and written English communication skills.

• Confidence in engaging with customers over the phone, demonstrating clear spoken English and the ability to build rapport and guide conversations toward a booking.

• Strong customer service skills.

• Comfortable engaging in sales discussions and upselling additional products or services.

• Commercially minded, balancing customer service excellence with the conversion of inquiries into bookings.

• Highly responsive and able to prioritize customer inquiries, especially time-sensitive requests.

• Excellent organizational and time-management abilities.

• Strong attention to detail when managing customer and booking information.

• Capable of working independently in a remote environment and taking ownership of tasks.

• Confident in using computer systems with the ability to quickly grasp new software and processes.

• Experience in car rental, travel, tourism, hospitality, reservations, or another service-oriented industry is advantageous.

• Familiarity with Rental Car Manager, Checkit, or similar booking/reservation management software is highly valued.

🏝️ Benefits

• Health insurance.

• Internet allowance.

• KPI incentive program.

• Fortnightly virtual happy hour.

• Annual group offsites.