CAO Commercial Lines Territory Manager

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Act as a liaison between Penn National Insurance and agents

• Serve as the relationship manager for agents, regional underwriting teams, and corporate departments

• Evaluate the strengths and weaknesses of agents and support them in achieving profitable growth in premium volume and policy count

• Ensure agents are well-informed about commercial lines initiatives, products, policies, procedures, and services

• Lead initiatives related to commercial lines agency prospecting, planning, and management

• Collaborate with underwriters and RVPs on decisions regarding small business, mid-market cases, and branch initiatives

• Conduct limited direct underwriting of small commercial new business as directed

• Develop agency forces to pre-qualify, rate, and bind profitable commercial lines business

• Assess potential agents and present written recommendations to the Regional Vice President

• Maintain ongoing two-way communication between agents and the company

• Monitor agency performance and follow up on growth, profitability, compliance, initiatives, procedures, and policies

• Share relevant industry insights, ideas, products, and updates on carrier philosophy

• Build a pipeline through continuous agency prospecting within the assigned territory

• Participate in commercial lines rate review processes

• Consistently make underwriting decisions based on assigned authority and company pricing philosophies

• Analyze commercial lines books of business for profitability

• Develop and execute agency profitability and action plans

• Facilitate agency reviews and implement necessary corrective actions

• Provide training for agency staff on programs, products, services, and systems

• Create annual marketing plans for the agency and the company

• Analyze territory profitability, premium growth, and agency representation

• Collect, manipulate, and analyze data to resolve business challenges

• Perform additional duties as assigned by the President-Partners Mutual or Regional Vice President

⛳️ Requirements

• A four-year college degree is preferred

• Continued education in specialized insurance courses such as IIA, AU, CPCU, and CIC

• Maintenance of an active agent’s P&C license in the domiciled state is preferred

• A minimum of three years’ experience in property/casualty commercial lines underwriting and/or marketing with a Property and Casualty carrier is preferred

• Agency or broker experience with significant focus on underwriting exposure/risk and marketing may substitute for carrier experience

• Technical underwriting knowledge of commercial lines of business offered by Penn National Insurance

• Strong oral and written communication skills, including the ability to convey highly technical information

• Proven skills in sales, negotiations, and solution selling

• Familiarity with agency and company automation systems

• Basic knowledge of personal computers, particularly the Microsoft Office Suite

• Outstanding customer service abilities

• Proficient financial analysis skills

• Excellent time management capabilities

• Strong skills in commercial lines underwriting analysis

• Ability to effectively utilize a computer monitor

• Competence in operating a computer, keyboard, applicable printers, and general office equipment

• Ability to accurately access and enter information using automated systems

• Capability to hear and communicate via telephone and/or monitoring devices

• Skill in presenting information to individuals and groups

• Ability to interpret and apply concepts that may not be based on established guidelines

• Reliable attendance and adherence to scheduled work hours

• Valid driver’s license and capacity to operate a motor vehicle

• Willingness to travel, including overnight stays as necessary

🏝️ Benefits

• Annual incentive program, contingent on eligibility

• Generous 401(k) matching

• Graded profit sharing

• Incentive compensation

• Options for remote and hybrid work

• Flexible scheduling arrangements

• “Dress-for-your-day” culture

• Employee recognition initiatives

• Support for continuing education

• Complete tuition reimbursement for academic studies

• Opportunities for professional development and tailored designation programs, including CPCU, AINS, CPA, and CISSP

• Community engagement and charitable initiatives

• Opportunities for employee volunteering

• Contributions to the United Way campaign with company matches