Candidate Support Specialist – Spanish/Portuguese Speaking

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee centralized follow-ups for Missing Information (MI) to ensure timely case progress and avoid verification delays.

• Address MI requests initiated by the Scoping and Delivery teams.

• Communicate with candidates and clients through email, phone, and chat to collect missing or incomplete documentation and information.

• Track, monitor, and resolve active MI cases within established service level agreements.

• Maintain clear, responsive, professional, and accurate communication across all channels.

• Offer guidance to candidates regarding Candidate Data Entry completion, technical challenges, necessary background-check documentation, and updates on verification status.

• Collaborate closely with Scoping and Delivery teams to meet service-level expectations.

⛳️ Requirements

• Proven experience in customer support, candidate services, recruitment coordination, or a related administrative position.

• Exceptional written and verbal communication skills, presented in a professional and friendly manner.

• Strong organizational and time-management skills.

• Ability to prioritize tasks effectively in a dynamic environment.

• Proficiency in support tools, including email, chat platforms, and phone systems.

• Experience in case management.

• Capacity to manage sensitive information discreetly and uphold data confidentiality.

• Detail-oriented approach, with a proactive attitude towards issue resolution and closing open cases.

• Collaborative team player with a positive mindset.

• Must be fluent in Spanish.

• Willingness to work a graveyard shift.

• A background in HR services, background verification, or recruitment support is advantageous.

• Familiarity with MI, Candidate Data Entry (CDE), and background check processes is preferred.

🏝️ Benefits

• A supportive, team-oriented culture emphasizing collaboration and excellence.

• Comprehensive onboarding, tools, and resources designed to ensure your success.

• Opportunities for career advancement within the Candidate Support function.

• Flexibility to work remotely.

• The opportunity to make a direct and meaningful impact on the candidate journey.