Campaign Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of campaign intake and execution from the approved brief through to audience building, configuration, quality assurance, scheduling, launching, monitoring, and closeout.

• Develop email, nurture, lifecycle, and event-triggered campaigns using Inflection or similar platforms.

• Convert strategy into actionable workflows, segmentation, suppression logic, personalization, and clear handoff processes.

• Establish campaign calendars, service levels, cutoffs, and rules for expedited requests.

• Conduct pre-launch quality assurance encompassing content, links, audience, consent, suppression, timing, personalization, and downstream CRM behavior.

• Oversee campaign launches, troubleshoot any issues, and coordinate necessary fixes.

• Maintain templates, checklists, naming conventions, audience documentation, and runbooks.

• Gather insights and provide campaign metadata along with execution context for precise measurement.

• Collaborate with the GTM Engineer on integrations, routing, web forms, deliverability, and reusable automation.

• Support campaign infrastructure across Marketing and GTM channels.

• Manage campaign operations and email agents throughout the marketing automation toolset.

• Transform repetitive manual tasks into automated processes and improvements.

• Report to the Marketing Operations lead while collaborating with Marketing, Sales, and Revenue Operations.

⛳️ Requirements

• A minimum of 5 years in campaign operations, marketing operations, lifecycle marketing operations, or a similar execution role.

• Direct experience in building and launching complex email or omnichannel campaigns using Inflection, Marketo, HubSpot, Braze, Iterable, or a comparable platform.

• Comprehensive understanding of segmentation, suppression, consent, testing, personalization, and campaign quality assurance.

• Proven experience managing a high-volume campaign calendar with changing priorities and strict launch dates.

• Familiarity with Salesforce campaign and lead or contact data, including how marketing activities integrate into CRM processes.

• Exceptional attention to detail, operational judgment, and the ability to troubleshoot calmly under deadline pressure.

• Capability to establish repeatable processes without hindering business operations.

• Understanding of email deliverability principles and sender-reputation monitoring.

• Experience with web forms, lead routing, audience queries, or basic SQL.

• Background in supporting B2B demand generation, sales-assisted efforts, and long-term lifecycle programs.

🏝️ Benefits

• A people-first company culture.

• Recognized as one of Ad Age’s Best Places To Work in 2026.