Call Centre Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage incoming and/or outgoing customer calls

• Deliver precise information and address customer issues

• Uphold professionalism and empathy in each interaction

• Document call details and customer feedback in the system

• Achieve performance targets and comply with call center protocols

• Operate remotely from home as a member of MCI’s support team

⛳️ Requirements

• Must be at least 18 years of age

• High school diploma or equivalent is mandatory

• Capability to start work immediately

• Previous experience in a call center or customer service is advantageous

• Excellent communication and multitasking abilities

• Comfortable working autonomously in a remote setting

• Dependable internet connection and a quiet workspace

• Must have authorization to work in the country where the position is located

• Willingness to undergo a Level II background and/or security investigation with fingerprinting

• Must agree to drug screening; this does not apply in Canada

• Completion of a full application, including screening questions and a brief pre-employment test, is required

🏝️ Benefits

• Paid time off and holidays

• Supplemental health coverage through Blue Cross for full-time staff

• Options for life insurance

• Accident and critical illness insurance

• Opportunities for career advancement and internal promotions

• Paid training provided

• Collaborative work environment

• Casual dress code