Call Center Representative – Roadside Assistance

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Handle incoming calls from members seeking emergency roadside assistance, including services like towing, locksmith, fuel delivery, battery replacement, and minor mechanical repairs.

• Assess the members’ situation, ensure their immediate safety, and accurately document all necessary details.

• Maintain a compassionate and calm demeanor during high-pressure calls.

• Communicate essential information to both internal and external teams to facilitate prompt dispatching.

• Work collaboratively with the team to ensure the seamless operation of Emergency Roadside Service.

• Operate within a structured environment where performance metrics are established and evaluated to enhance member satisfaction.

⛳️ Requirements

• Previous customer service experience is required.

• Call center experience is preferred.

• Bilingual abilities, particularly in Spanish, are advantageous.

• Capable of delivering exceptional customer service and thriving in a high-volume call setting.

• Strong verbal and written communication skills are essential.

• Empathy and a genuine desire to assist individuals in distress are crucial.

• Advanced skills in computer usage and multitasking, including the ability to talk and type at the same time while navigating various systems and screens.

• Comprehensive knowledge of maps, GPS technology, and traffic safety regulations.

• Proficiency in Microsoft Teams and Outlook is necessary.

• A High School diploma, GED, or equivalent is required.

• A dedicated workspace that is free from interruptions is essential.

• Must be able to connect directly to an ISP via Ethernet; DSL, satellite, or hotspot connections are not acceptable.

• Minimum internet speed requirement is 25 Mbps download and 5 Mbps upload.

• Proven ability to maintain productivity and confidentiality while working remotely is required.

• Regular participation in virtual team meetings and training sessions is expected.

• Availability during standard business hours with flexibility for potential shift changes is necessary.

🏝️ Benefits

• Scheduled pay increase after 6 months of employment.

• Additional 10% pay differential for weekend shifts.

• An extra $1.00/hour for fluency in English and Spanish.

• Tenure-based scheduled pay increases of up to $2.25 within 6 to 18 months, contingent on tenure and maintaining good standing.

• Monthly incentive program after 6 months, linked to performance and tenure.

• Opportunities for advancement within the company.

• Company-issued computer provided for work use.

• Partial reimbursement for internet expenses.

• Health coverage options for medical, dental, and vision needs.

• 401(K) savings plans with company matching contributions.

• Tuition assistance available for educational pursuits.

• Floating holidays and paid time off for community volunteer initiatives.

• Paid parental leave benefits provided.

• Wellness programs to support employee health.

• Discounts for employees on memberships, insurance, travel, entertainment, services, and more!