Call Center Representative – Medicaid Member Support, Bilingual English/Spanish

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Address inquiries from South Carolina Medicaid members in a call center setting by utilizing established scripts and procedures.

• Collect information, evaluate caller needs, investigate and resolve inquiries, and keep records of calls.

• Provide details regarding member eligibility.

• Assist callers in completing Medicaid applications and offer updates on application statuses.

• Adhere to documented policies and procedures, including call management and escalations.

• Serve as an advocate for Medicaid members.

• Navigate through multiple computer screens and retrieve information from various applications.

• Utilize five systems to collect information and document in up to three systems.

• Manage escalated customer concerns and deliver exceptional service while achieving performance targets.

⛳️ Requirements

• Must be at least 18 years of age.

• A High School Diploma or an equivalent level of education is required.

• Must be able to undergo a pre-employment screening.

• Legal authorization to work permanently in the United States without the need for a visa transfer or sponsorship.

• Must successfully complete the Call Center – Service Skills Assessment and Internet Speed test.

• A minimum of 1 year of call center experience in telephone customer service or related fields is required.

• Proficient computer skills and the ability to use multiple programs and navigate various screens.

• Comfortable adhering to established processes and procedures.

• Bilingual proficiency in English and Spanish is preferred.

• One year of experience in medical insurance or a medical office is preferred.

• Experience with computer systems, data entry, and database documentation is essential.

🏝️ Benefits

• Benefits commence from day one (medical, dental, vision) for eligible positions.

• PerkSpot – Employee discount program.

• Paid time off and holidays.

• Paid training provided.

• Equipment supplied.

• Opportunities for career growth and advancement.

• Supportive and inclusive workplace.

• No weekend shifts.

• Bi-weekly pay schedule.

• Retirement savings plan.

• Life and disability insurance.

• Voluntary dental and vision programs.