Call Center Representative, Healthcare

This is a fully remote position, open to applicants in Idaho.

📋 Description

• Manage a high volume of incoming calls from members, providers, and stakeholders.

• Address inquiries regarding healthcare services, eligibility, and claims.

• Escalate complicated cases as necessary.

• Accurately record interactions in systems while adhering to quality and compliance standards.

• Achieve or surpass call quality, productivity, and attendance goals.

• Work collaboratively with team members and leadership to refine processes and enhance customer satisfaction.

• Finish structured training and onboarding programs.

⛳️ Requirements

• Over 2 years of experience in a call center or customer service role, ideally in a high-volume setting.

• Background in supporting Medicaid, healthcare, or claims-related inquiries.

• Excellent verbal and written communication abilities with an emphasis on professionalism and empathy.

• Capable of multitasking, navigating various systems, and documenting while on live calls.

• Basic proficiency in Microsoft Office and computer systems.

• Must reside in Idaho.

• Availability for scheduled 8-hour shifts from 7:00 AM to 7:00 PM MST, Monday through Friday.

• Comfortable working in a high-volume call environment with extended periods on the phone.

• Must be able to work full-time, 40 hours per week.

• Video camera is required during interviews and initial training.

• Minimum internet speed requirement: 24 Mbps download / 8 Mbps upload.

🏝️ Benefits

• Flexible working hours.

• Emphasis on work-life balance.

• Opportunities for continuous learning and career advancement.

• Flexible vacation policy.

• 401(k) employer matching.

• Comprehensive health benefits.

• Educational assistance.

• Leadership and technical development academies.

• Option to work remotely from home.