Call Center Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage incoming customer inquiries

• Diagnose basic technical problems

• Assist customers with the addition or removal of products and services

• Provide support for customer service, technical support, and sales interactions

• Engage with hundreds of customers weekly across the country

• Address and resolve customer support issues

• Promote and sell new products and services

• Perform account management duties utilizing various systems and technology

• Identify sales opportunities and leverage sales skills to enhance customer accounts

• Clarify and present products and processes effectively

• Refer instances of customer dissatisfaction to the management team

• Achieve first-call resolution through proficient problem-solving and call management

⛳️ Requirements

• Must be at least 18 years old

• High school diploma or equivalent qualification

• Outstanding organizational, written, and verbal communication skills

• Ability to type quickly and accurately at a minimum of 20 words per minute

• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Fundamental understanding of the Windows operating system

• Highly dependable with consistent attendance and punctuality

• Capability to assess, troubleshoot, and follow up on customer inquiries

• Skill in conflict resolution, problem-solving, and negotiation

• Strong customer service orientation

• Ability to handle multiple tasks, remain focused, and self-manage

• Strong team orientation and commitment to customer satisfaction

• Ability to succeed in a fast-paced, dynamic, and uncertain environment

• Excellent interpersonal skills with the ability to build relationships

• Must be authorized to work in the location of the job

• Willingness to undergo a Level II background check and/or security investigation with fingerprinting

• Must agree to drug screening; this requirement does not apply in Canada

• Home broadband connection is mandatory

🏝️ Benefits

• Paid time off and designated holidays

• Additional health coverage through Blue Cross for full-time employees

• Options for life insurance

• Coverage for accident and critical illness insurance

• Opportunities for career development and internal promotions

• Paid training programs

• Collaborative work environment focused on teamwork

• Casual dress policy

• Necessary equipment provided by MCI if required