Call Center Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage both inbound and outbound calls in a professional and efficient manner

• Address customer concerns on the first call through effective problem-solving techniques

• Conduct research and gather information across systems to meet customer requirements

• Accurately record interactions and process claims

• Assist customers in exploring options to identify the most suitable solutions

• Adhere to scripts, policies, and procedures while utilizing available resources

• Safeguard customer privacy and handle sensitive information with care

• Escalate intricate issues to the relevant team members

• Keep updated with training, program knowledge, and updates

• Maintain regular attendance and comply with scheduling requirements

⛳️ Requirements

• Must be at least 18 years of age

• High school diploma or its equivalent

• Prior experience in a call center environment

• Experience working from home

• Strong command of the English language, both written and spoken

• Typing speed of 20+ words per minute

• Reliable high-speed internet connection

• A suitable, quiet workspace

• Basic knowledge of Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

• Familiarity with Windows operating systems

• Proficient in troubleshooting and follow-up

• Capable of multitasking and managing time effectively

• Must be authorized to work in the country where the position is located

• Willing to undergo a Level II background check and/or security investigation with fingerprinting

• Must be open to drug screening

🏝️ Benefits

• HMO coverage including a dependent

• Rank & File: ₱100,000 coverage

• Supervisors/Managers: ₱120,000 coverage

• Dental coverage

• In-house dental assistance valued at ₱5,000

• Complimentary meals during training

• Opportunities for career advancement and skill development

• Allowances for rice, clothing, laundry, and meals

• Performance and loyalty bonuses

• Regular disinfection and fogging of the workplace

• Opportunities for growth and promotions

• Employee shuttle services

• Company retreats and off-site events

• In-office rewards, raffles, recognition gifts, and treats