Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver customer support for claims, debit card inquiries, and website navigation assistance.

• Aid with commuter orders, eligible expenses, and balance-related questions.

• Manage HSA contributions, distributions, and account setup processes.

• Address tax form inquiries and assist with profile updates.

• Handle 30–40 calls daily while efficiently navigating multiple systems.

• Complete required virtual training and nesting periods.

⛳️ Requirements

• High school diploma, GED, or a college degree is required.

• Minimum of 6 months of experience in customer service.

• Must successfully complete a customer service assessment and a computer-based typing evaluation.

• Successfully finish a 3-week virtual training course and 2 weeks of nesting with full attendance.

• Excellent problem-solving abilities.

• Capability to efficiently multitask.

• Willingness to work on weekends and holidays as needed.

• Competence in managing a steady volume of incoming calls while navigating various systems.

• Successful completion of a background check, including verification of education and prior employment.

• Home internet connection must support at least 25 Mbps download and 10 Mbps upload speeds.

• Must be able to connect the work computer directly to the home modem via Ethernet.

• Satellite and wireless internet connections are not acceptable.

• A quiet, distraction-free workspace is essential, with no unauthorized individuals or electronics present during work hours.

🏝️ Benefits

• Paid time off accrues after 180 days of employment.

• Health, medical, dental, and vision benefits are available from the first day of employment.

• Fully remote work opportunity.

• Company-provided equipment includes a computer, monitor, mouse, keyboard, headset, Ethernet cord, and power cables.

• Training is compensated.

• Retirement savings plan offered.

• Paid holidays included.

• Life and disability insurance provided.

• Optional dental and vision programs available.

• Potential for bonuses or incentives based on business needs.