Call Center Patient Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Gather essential demographic, financial, medical, and insurance details from patients

• Respond to telephone inquiries in a prompt and professional manner

• Organize patient appointment schedules

• Record patient messages utilizing electronic medical records

• Confirm and update patient demographic information

• Enroll new patients

• Address patient inquiries and requests

• Resolve patient-related issues

• Make return calls as needed

• Update registration and insurance details for current patients

• Carry out other duties related to the position as assigned

• Comply with ethical conduct standards along with all relevant laws and regulations

• Adhere to the Solaris Health Code of Conduct and associated practice policies and procedures

• Ensure the confidentiality of patients' protected health information in accordance with HIPAA

• Report any suspected concerns or violations to a supervisor or the Compliance Department

• Complete annual compliance training within the required timeframe

⛳️ Requirements

• High School Diploma or equivalent is mandatory

• Prior experience in a fast-paced medical office is preferred

• Proficient in multitasking

• Customer-focused with the ability to remain composed in challenging situations

• Detail-oriented

• Strong verbal and written communication skills

• Familiarity with healthcare systems operations, including EMR

• Proficient in using computer programs and applications such as Microsoft Office

• Adherence to health and safety policies

• Compliance with HIPAA regulations regarding patient confidentiality

🏝️ Benefits

• Full-time employment

• Fully remote work