Call Center Counselor – Premium Surgery

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Maintain a fundamental understanding of the surgical procedures conducted at American Vision Partners facilities.

• Provide patients with guidance regarding surgery, delivering clear and concise information about what to anticipate.

• Educate patients on pre-operative and post-operative instructions as well as surgical consent forms.

• Review surgical documentation and confirm the receipt of all required signed papers.

• Schedule necessary appointments based on specialty requirements.

• Monitor surgery schedules for any cancellations or no-shows and reach out to patients to reschedule accordingly.

• Document and collect any out-of-pocket expenses due from patients prior to surgery.

• Assist in nurturing relationships with referring providers.

• Contribute to creating an outstanding patient experience.

• Oversee voicemail and task inboxes, responding to inquiries in a timely manner.

• Handle incoming patient calls related to surgical inquiries.

• Ensure the confidentiality of patient information is maintained.

• Engage in ongoing training and continuing education opportunities.

• Foster a collaborative team environment.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A High School Diploma or GED is required.

• A minimum of one year of experience in a medical practice is necessary; experience in refractive, surgical, aesthetic, or ophthalmology specialties is preferred.

• Prior experience in ophthalmology is highly preferred.

• Must be comfortable discussing financial options and presenting payment plans to patients.

• Exceptional verbal and written communication skills are essential.

• Ability to make decisions within established protocols and with minimal supervision.

• Detail-oriented, dependable, and capable of multi-tasking in a fast-paced, high-volume environment.

• Proven ability to meet deadlines consistently.

🏝️ Benefits

• Medical insurance coverage.

• Dental insurance coverage.

• Significant discounts on eye care services.

• Child care assistance provided.

• Pet insurance options available.

• Funding for continuing education.

• 401(k) retirement plan.

• Paid holidays.

• Paid time off (PTO).

• Sick time benefits.

• Opportunities for professional growth.

• And much more.