Call Center Counselor

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Assist individuals receiving care by facilitating transitions throughout the care system.

• Act as a primary point of contact for callers.

• Evaluate needs within mental health, medical, and social service areas.

• Conduct needs assessments and utilize other relevant tools.

• Initiate and process referrals to medical and behavioral health services, community programs, and service providers.

• Maintain a comprehensive understanding of care partners, service providers, and system stakeholders.

• Collaborate on residential admissions through the bed registry and engage with external stakeholders.

• Participate in supervision and team meetings.

• Implement person-centered, evidence-based practices.

• Track progress towards individualized goals.

• Execute assigned tasks and responsibilities as permitted.

⛳️ Requirements

• High School Diploma, GED, or Equivalent is required.

• A college degree in Human Services or a related field is strongly preferred.

• One year of work experience with individuals facing dynamic and complex behavioral health challenges is preferred.

• One year of community health experience or lived experience is preferred.

• Familiarity with person-centered, evidence-based practices.

• Capability to assess mental health, medical, social, and other service needs.

• Proficiency in initiating referrals to medical and behavioral health services, community programs, and service providers.

• Ability to collaborate effectively with multidisciplinary care teams and community stakeholders.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 403(b) Retirement Plan.

• Generous PTO – Vacation, Sick, Personal, and Holidays.

• Tuition Reimbursement.

• Professional Development Support.

• Mission-driven team environment.