Call Center Agent II

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver outstanding customer service to HealthEdge clients via inbound call center operations.

• Handle and address inbound phone calls for customer support.

• Follow up on outbound phone call requests.

• Record all calls in ticketing and tracking systems.

• Address customer inquiries and provide necessary data within a specified time frame.

• Serve as a liaison between the claims department and providers.

• Investigate customer claims using primary payor systems.

• Ensure top-notch customer service with every call.

• Carry out additional duties as required.

• Complete training from Monday to Friday, between 8:00 AM and 6:00 PM Mexico Central Time, from November 9 to December 28, 2026.

• Work shifts from Monday to Sunday, between 8:00 AM and 6:00 PM Mexico Central Time, from December 29, 2026, to February 8, 2027; weekend employees will receive an additional day off during the week.

⛳️ Requirements

• A high school diploma is required; a Bachelor’s degree is preferred.

• Must be a citizen of Mexico.

• 2-3+ years of relevant professional experience in Healthcare claims operations or 2-3+ years of relevant experience in a Call Center environment.

• Prior experience in Health Care Call Center/Customer Service is essential.

• Ability to work independently with minimal supervision.

• Maintain a thorough understanding of covered benefits, coding, and reimbursement policies and contracts.

• Exceptional verbal and written communication abilities.

• Strong attention to detail and problem-solving skills.

• Proficient in MS Office applications, particularly Word and Excel.

• Spanish language proficiency, both spoken and written, is preferred.

• Candidates may need to undergo a pre-employment criminal background check.

🏝️ Benefits

• Employees will qualify for benefits during their three-month contract.

• A $250 USD sign-on bonus will be awarded upon successful completion of the three-month contract.