Call Center Agent – Forderungsmanagement

This is a fully remote position, open to applicants in Germany.

📋 Description

• Management of incoming and outgoing calls in the area of receivables management.

• Conducting payment reminders, collection discussions, and debt recovery conversations.

• Negotiating payment terms, installment plans, or deferrals with customers.

• Recording all conversations and agreements in the system.

• Advising customers on outstanding debts and potential solutions for debt repayment.

• Maintaining the customer database and updating contact information and payment histories.

⛳️ Requirements

• Ideally, some experience in receivables management, call center, or customer service.

• Excellent telephone communication skills, particularly in challenging or conflict-laden situations.

• Ability to negotiate in a solution-oriented and fair manner with customers.

• Empathy when dealing with customers, even regarding sensitive topics.

• High goal orientation and the ability to remain calm and efficient in stressful situations.

• Proficient in MS Office.

• Experience with Ikaros or similar debt collection software is a plus.

• Good command of German, both spoken and written.

• Additional language skills are advantageous.

🏝️ Benefits

• Comprehensive onboarding process.

• Flat hierarchies and short communication and decision-making paths.

• Opportunities for further development and taking on additional responsibilities based on interest and qualifications.

• Secure workplace with fair compensation and variable components.

• Internal and external training opportunities.

• Pleasant working environment.

• Individual development opportunities.

• Work-life balance.