Call Center Agent

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Manage both inbound and outbound customer calls with professionalism and courtesy.

• Address customer inquiries, complaints, and service requests promptly and with precision.

• Offer detailed information regarding products, services, policies, and procedures.

• Document customer interactions and maintain updated customer records in the CRM system.

• Efficiently resolve customer issues or escalate complex matters to the appropriate department.

• Follow up on customer requests to ensure they are resolved in a timely manner.

• Achieve set performance metrics, including quality, productivity, and customer satisfaction goals.

• Uphold the confidentiality of customer information while adhering to company policies.

• Assist in customer engagement initiatives and contribute to ongoing service enhancements.

• Work collaboratively with internal teams to provide a cohesive customer experience.

⛳️ Requirements

• UAE National possessing a valid Family Book.

• High School Diploma, Diploma, or Bachelor's Degree is required.

• Previous experience in customer service or call center roles is preferred.

• Exceptional verbal and written communication skills in both Arabic and English.

• Capability to thrive in a fast-paced environment while managing multiple tasks effectively.

• Willingness to work shifts, weekends, and public holidays as designated by management.

🏝️ Benefits

• None specified