Cadastro Operations Technician IV

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Implement and oversee the management of company processes within corporate systems.

• Ensure data accuracy among clients, carriers, and Alper through reconciliation and audit processes.

• Address internal and external client requests utilizing Alper’s tools.

• Maintain the efficiency, integrity, and ongoing enhancement of movement and record processes.

• Conduct critical analyses, suggest solutions, and assist management in making informed decisions.

• Receive process requests on a daily basis.

• Verify documentation and information prior to data entry.

• Identify and rectify discrepancies in records.

• Input supplementary information into systems.

• Conduct record checks in accordance with schedules and requests.

• Ensure adherence to general terms, conditions, and requirements set by carriers and insurers.

• Develop and revise procedural manuals.

• Offer assistance to clients and internal teams regarding data and record management.

• Aid the team in overseeing deadlines, workloads, and quality assurance.

• Address issues and critical challenges while ensuring effective communication with the team.

• Deliver system training for both employees and clients.

• Assist leadership in executing enhancements, projects, and automation initiatives.

• Recommend, analyze, and validate performance metrics.

• Create and refine spreadsheets and management reports.

• Contribute to the organization of workflows and internal controls.

• Collaborate with IT and relevant departments to suggest improvements and automation.

• Assist management with technical training and performance evaluation.

• Engage in and lead projects related to automation, integration, RPA, and APIs.

⛳️ Requirements

• Currently enrolled in a university degree program.

• Experience in managing benefits.

• Preferred experience in spreadsheet automation and process improvement implementation.

• Proficient in advanced Excel.

• Preferred knowledge of BI tools like Power BI, Google Sheets, and Looker.

• Preferred familiarity with EB Systems and Quiver Pró.

• Strong analytical skills with a systems-oriented mindset.

• Excellent communication and negotiation abilities.

• Organized and focused on achieving results.

🏝️ Benefits

• Medical and dental coverage through Bradesco Seguros.

• Meal or food allowance via a flexible benefits card.

• Transportation allowance.

• Profit-sharing bonus (PLR).

• TotalPass: Plans with top gyms at exclusive rates.

• Life insurance coverage.

• Partnerships with language schools, colleges, and various educational institutions.

• Discounts on personal insurance for you, your parents, children, and spouse.

• Childcare allowance and initiatives promoting maternal and infant health.

• Holiday for Insurance Professionals’ Day.