Business Systems/Application Support Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with cross-functional stakeholders from Global Trade, Licensing, Cybersecurity, Digital Technology, and Engineering.

• Engage with internal business units and technical teams to identify business requirements and document them effectively.

• Assist in sustaining and configuring key SaaS applications.

• Oversee and coordinate incoming requests, evaluate their impact on the integration environment, and verify solutions.

• Facilitate User Acceptance Testing processes.

• Create user stories, design documentation, requirements documents, use cases, acceptance criteria, UI mockups, and interface designs.

• Develop in-depth knowledge of the OCR application and its modules, including Watch List Screening, Department of State, Department of Commerce, and Commodity Classification.

• Work alongside vendor support teams, database administrators, and functional subject matter experts (SMEs).

• Provide on-demand support to Global Trade and Legal teams regarding reporting, controls, and consultation requirements.

• Assist with monthly application upgrades and quarterly server/database updates.

• Track and manage internal requests while documenting resolutions.

• Stay informed about Global Trade and Legal policies and how they relate to the OCR application and its data.

• Develop business process mappings, scenarios, enterprise analyses, and workflow analyses.

• Define concepts and requirements in collaboration with users and project managers, as well as team members.

• Manage stakeholder expectations and prioritize requirements effectively.

• Participate in standups, team meetings, and retrospectives; provide status updates and identify risks, issues, or delays.

• Convert customer needs into functional and operational requirements.

• Document requirements and issues as user stories and tasks in Jira and Confluence.

⛳️ Requirements

• U.S. citizenship is mandatory, as only U.S. citizens are permitted to access certain essential systems.

• A University Degree in MIS, Computer Science, or a STEM-related field is typically required, or equivalent experience along with a minimum of 8 years of relevant experience, or an Advanced Degree in a related field with at least 5 years of experience.

• 4–6 years of experience in a Business Analyst or Systems Analyst position.

• Familiarity with SAFe/Agile, IDPS, EVMS, RTN CORE, and Lean methodologies.

• Knowledge of Agile and Waterfall software development methodologies.

• Strong organizational skills, including the ability to complete tasks on time and respond promptly to information requests.

• Willingness to travel for PI Planning events, workshops, or structured walkthroughs.

• Proficiency in Oracle, SQL queries, SAP GTS, Snowflake, Matillion, Global Trade and Licensing concepts (EAR, ITAR, Jurisdiction & Classification), Power BI, SharePoint, and Jira.

• No security clearance is necessary.

🏝️ Benefits

• Healthcare, wellness, retirement, and work/life balance benefits.

• Parental (including paternal) leave.

• Flexible work schedules.

• Achievement awards.

• Educational assistance.

• Child/adult backup care.

• Medical, dental, vision, and life insurance.

• Short-term disability coverage.

• Long-term disability coverage.

• 401(k) matching contributions.

• Flexible spending accounts.

• Employee assistance program.

• Employee Scholar Program.

• Paid time off.

• Holidays.

• Annual short-term and/or long-term incentive compensation programs may be available.