Business Systems Architect – Contract

This is a fully remote position, open to applicants in United States.

📋 Description

• Define the architecture and integration standards for essential business applications.

• Establish ownership of systems, data flows, integration points, and reliable sources of truth.

• Ensure effective collaboration between ServiceNow, ERP, CRM, HRIS, and other related platforms.

• Assess solutions based on scalability, security, integration, and business needs.

• Configure and develop workflows, forms, integrations, and automation within ServiceNow.

• Provide support for ServiceNow ITSM, CSM, EAM, CMDB, and associated capabilities.

• Convert business and operational processes into standardized workflows.

• Minimize manual approvals, duplicate entries, handoffs, and offline tracking.

• Uphold ServiceNow development standards, documentation, and release controls.

• Assist with the implementation, integration, testing, and data migration of ERP and other business systems.

• Collaborate with Finance, HR, Commercial, Operations, and IT teams to outline requirements.

• Aid in system enhancements, configurations, integrations, and problem resolution.

• Coordinate with vendors and implementation partners regarding technical deliverables.

• Set up system governance, access controls, change management, and support processes.

• Maintain application roadmaps, documentation, and integration inventories.

• Promote user adoption of standardized systems and workflows.

• Identify opportunities to streamline processes and eliminate shadow systems.

⛳️ Requirements

• Over 7 years of experience in supporting enterprise business systems architecture, implementation, and integration.

• Practical experience in developing and administering ServiceNow, including workflow automation, integrations, and platform configuration.

• Background in supporting ERP, CRM, HRIS, and other enterprise systems within complex environments.

• Strong understanding of system integrations, APIs, data architecture, and workflow automation.

• Experience in gathering business requirements and translating them into scalable technical solutions.

• Capability to work collaboratively across Finance, HR, Operations, Commercial, and IT departments.

• Experience in managing third-party vendors, implementation partners, and technical consultants.

• Strong skills in documentation, governance, and change management.

• Bachelor's degree in Information Systems, Computer Science, Business Technology, or a related field, or equivalent professional experience.

🏝️ Benefits

• Competitive compensation with opportunities for growth and advancement.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Unlimited Paid Time Off (PTO).

• 10 paid company holidays along with paid sick leave.

• 401(k) plan with company participation.

• Professional development opportunities and support for learning.

• A collaborative, inclusive culture where your work has a meaningful impact.