Business Systems Administrator – Epic, Brokerage Builder

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main administrator and support contact for Epic and Brokerage Builder.

• Deliver daily application support, troubleshooting, and issue resolution for business users.

• Ensure system configuration, data integrity, and overall platform performance are maintained.

• Generate and share reports, dashboards, and data analysis using agency systems and Microsoft Excel.

• Spot opportunities for process enhancements, automation, and operational efficiencies.

• Utilize AI and cloud-based tools to improve reporting and workflow processes.

• Assist with technology-related projects, including acquisitions, office integrations, and system implementations.

• Manage user access, licensing, and system audits.

• Develop and sustain documentation for system processes, procedures, and enhancements.

• Work with business stakeholders to gather requirements and implement solutions.

• Provide occasional after-hours support for system implementations and critical business initiatives.

⛳️ Requirements

• Over 3 years of experience in supporting insurance agency management systems or similar business applications.

• Familiarity with Epic, Brokerage Builder (Zywave), or similar insurance platforms is strongly preferred.

• Experience in the insurance industry is required.

• Background in the benefits industry is strongly preferred; candidates with experience in Commercial Lines and Personal Lines will also be considered.

• Preference for candidates with experience working in an insurance brokerage, agency, or consulting environment.

• Basic SQL knowledge is advantageous but not mandatory.

• Strong understanding of agency management systems, reporting tools, and business process workflows.

• Advanced skills in Microsoft Excel, including report creation and maintenance, data analysis, and managing large datasets.

• Proficiency in the Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams.

• Capability to troubleshoot system issues, identify root causes, and execute solutions.

• Experience with SQL, reporting tools, or data analysis platforms is beneficial.

• Knowledge of AI-powered productivity tools and automation solutions is a plus.

• Experience with cloud platforms and the ability to develop or maintain automated workflows are desirable.

• Strong analytical, organizational, and problem-solving skills.

• Excellent communication skills, capable of engaging effectively with both technical and non-technical stakeholders.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health insurance packages.

• Opportunities for professional development and continuous learning.

• Flexible working hours and remote work options.

• Supportive and inclusive company culture.