Business Support Specialist I

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Assists in supporting Bank products or services within a specific business unit through daily operational activities

• Engages directly with individuals to resolve issues and answer inquiries

• Facilitates workflow and ensures client satisfaction by managing, processing, and servicing requests

• Oversees accounts, portfolios, or packages, including their creation and termination

• Conducts routine data entry, processing, and documentation tasks

• Guarantees accuracy and compliance with relevant rules and regulations

• Handles operational tasks stemming from inquiries made by customers, vendors, and associates

• Cultivates relationships with customers, associates, or vendors to meet business objectives and enhance service experience

• Identifies target needs and provides effective resolutions

• Offers expertise in the relevant area of work and assists with troubleshooting for both internal and external stakeholders

• May participate in the promotion and distribution of Bank products or services

⛳️ Requirements

• High School Diploma or GED

• Two years of experience in Operations, Support, or Customer Service

• Preference for candidates with Treasury experience

• Strong customer service skills

• Excellent organizational skills

• Proficient problem-solving abilities

• Skills in troubleshooting

• Capable of building productive relationships

🏝️ Benefits

• Competitive, thoughtfully designed, and high-quality benefits program

• Benefits information available at https://jobs.firstcitizens.com/benefits