Business Solutions Consultant – Leave & Disability

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic collaborator with Claims Operations, Product, Technology, Compliance, Training, and Operational Readiness teams.

• Draft, manage, and oversee operational process documentation.

• Supervise standard communications regarding claims.

• Engage in system testing and activities related to release readiness.

• Handle compliance notifications and enhance business processes.

• Develop and revise SOPs, job aids, process maps, workflows, operational manuals, and training materials.

• Produce and circulate huddle notifications, release summaries, and training guides.

• Collaborate with Product, Implementation, IT, business, compliance, legal, and technology teams on communications directed at claimants.

• Take part in claim system testing, releases, and implementation activities that affect Leave and Disability operations.

• Assess business system requirements and evaluate and relay operational impacts of system modifications.

• Analyze processes to pinpoint opportunities for simplification, standardization, and automation.

• Assist in the development of long-term operational governance frameworks and best practices.

• Lead cross-functional projects and spearhead release readiness efforts as necessary.

⛳️ Requirements

• High School Diploma or GED.

• Minimum of 4 years of experience in Leave & Disability claim management.

• Familiarity with FMLA, ADA, PFML, STD, LTD, and integrated absence programs.

• Proven experience in creating operational documentation, SOPs, and business process standards.

• Experience in supporting system implementations, conducting release testing, or managing operational readiness activities.

• Strong comprehension of leave and disability operational workflows and relevant regulatory considerations.

• Excellent analytical, organizational, and project coordination capabilities.

• Outstanding written and verbal communication skills.

• Demonstrated ability to influence others without direct authority and to collaborate across diverse stakeholder groups.

• Preferred: Bachelor’s Degree.

• Preferred: Experience with FINEOS or similar claims administration platforms.

• Preferred: Experience in leading operational change management initiatives.

🏝️ Benefits

• Health, dental, vision, and life insurance plans.

• 401(k) Savings plan – with generous company matching contributions (up to 6%).

• Voya Retirement Plan – employer-paid cash balance retirement plan (4%).

• Tuition reimbursement up to $5,250 per year.

• Paid time off – including 20 days of paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.

• Paid volunteer time — 40 hours per calendar year.

• Annual cash incentives, sales incentives, and/or long-term incentives based on the role.