Business Process Documentation Specialist – SOP Documentation Analyst

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Create and uphold standard operating procedures (SOPs), work instructions, process guides, job aids, and various business documentation.

• Conduct interviews with key stakeholders, process owners, and subject matter experts to grasp business processes, requirements, challenges, roles, and existing workflows.

• Record both current and future-state processes, detailing roles, handoffs, approvals, controls, and exceptions.

• Engage in workshops and collaborative sessions to document processes, decisions, and documentation needs.

• Simplify complex business and system processes into clear, user-friendly guidance.

• Develop standardized documentation templates, naming conventions, version control, and approval standards.

• Keep a well-organized, centralized documentation repository.

• Collaborate with Process Owners and SMEs to ensure documentation accuracy and completeness.

• Assist in training and change management initiatives by creating supportive job aids and reference materials.

• Update documentation as processes, systems, and business requirements evolve.

⛳️ Requirements

• Minimum of 4 years of relevant experience.

• Core competencies include Project Management and Operations.

🏝️ Benefits

• Opportunity for professional development and growth.

• Collaborative work environment with a focus on innovation.

• Competitive salary and comprehensive benefits package.